Australian server keeps dropping connections within 5 minutes of joining.

AnatolyV

Hi, my Australian players have been complaining that the Australian Photon server keeps dropping them in the last few days, they're having to play on USW or Japan or other servers (which work just fine, albeit with high ping). Seems to happen to all players who play on Aus. Any idea what's going on?

Prodigga2

We seem to be experiencing something similar. We have 2 players (including one of our devs) who are from Melbourne Australia who have problems with the game disconnecting mid-session, within a few minutes of joining the room. On iOS we were able to see the following exception:

Receive issue. State: Connected. Server: '146.185.221.7' ErrorCode: 10065 SocketErrorCode: HostUnreachable Message: No route to host System.Net.Sockets.SocketException (0x80004005): No route to host
  at System.Net.Sockets.Socket.Receive (System.Byte[] buffer, System.Int32 offset, System.Int32 size, System.Net.Sockets.SocketFlags socketFlags) [0x00000] in <00000000000000000000000000000000>:0 
  at ExitGames.Client.Photon.SocketUdp.ReceiveLoop () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ThreadStart.Invoke () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ContextCallback.Invoke (System.Object state) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ThreadStart.Invoke () [0x00000] in <00000000000000000000000000000000>:0

After which the client seems disconnected from the game, but we don't receive any disconnection callbacks. The other players see that person disconnect in a few seconds of this happening.

Both players are on iOS devices.

I don't know if this thread is related to our issue, but it could be.

jeanfabre

Hi,

looking at the status, it seems all good: https://www.photonengine.com/en-US/status

It's likely your internet provider and its network that could be the source of this trouble.

the part that is odd is that you say you don't receive a disconnection callback on the client itself. can you switch the pun loggins and network logging to full and possible catch the logs when that happens again?


Bye,

Jean