Joining a room raise error code 32752

Hello everyone,

We had been using photon cloud(public) for the last couple of weeks and recently moved to the Premium cloud couple of days back, which worked well for a day or two, and all of a sudden we started getting errors(more details below) randomly on joining a room.

{	
"returnCode": "32752",
"message": "System.IO.FileNotFoundException : Could not load file or assembly 'Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=<someToken>'. The system cannot find the file specified.\nStack Trace:\r\n  at Photon.Hive.Plugin.WebHooks.WebHooksPlugin.SetupInstance(IPluginHost host, Dictionary`2 config, String& errorMsg)\r\n  at Photon.Hive.Plugin.WebHooks.PluginFactory.Create(IPluginHost gameHost, String pluginName, Dictionary`2 config, String& errorMsg) in C:\\TeamCity\\buildAgent\\work\\648469af684c1dcb\\src-server\\Plugins\\WebHooks1.2\\PluginFactory.cs:line 11\r\n  at Photon.Hive.Plugin.PluginManager.CreatePluginWithFactory(IPluginHost sink, String pluginName) in C:\\TeamCity\\buildAgent\\work\\648469af684c1dcb\\src-server\\Hive\\PhotonHive\\Plugin\\PluginManager.cs:line 542\r\n  at Photon.Hive.Plugin.PluginManager.GetGamePlugin(IPluginHost sink, String pluginName) in C:\\TeamCity\\buildAgent\\work\\648469af684c1dcb\\src-server\\Hive\\PhotonHive\\Plugin\\PluginManager.cs:line 259\r\n",
"eventName": "OnJoinRoomFailed"
}

When the above error is raised there weren't getting any webhook callbacks, in case if there is no error raised we get connected to the room, and webhooks are sent and processed successfully and the user can be able to join the room.

On seeing too many errors, we shifted to the self-hosted photon which is working fine all the time with the same webhooks configuration.


Let me know if any further information is required.

Thanks in advance 🙂

Best Answer

  • Tobias
    Tobias admin
    Answer ✓

    This was related to an issue on the server side.

    We took the affected machines offline and look into how this happened in the first place.

    Sorry for the inconvenience.

Answers

  • I have the same exact problem!

  • Hi, @marius7122 are you able to figure out any resolution for this issue?

    Team, please help us with this, I could not figure out much as this is happening in the photon cloud. Post moving to photon self-hosted we are not able to scale as it is taking too much CPU.

  • Tobias
    Tobias admin
    Answer ✓

    This was related to an issue on the server side.

    We took the affected machines offline and look into how this happened in the first place.

    Sorry for the inconvenience.

  • Hi @Tobi ,

    Thanks for the update, will check it and let you know if in case we are facing any problems.