No email response after 11 days..
AwesomeX
✭
in Photon Bolt
I originally emailed the Bolt support email on August 4th. And then Chris responded on the 7th, as he/they needed more info, which is fine. But now it's the 18th..? It's been 11 days since I had any responses, and I'm not sure if I'm getting ignored now, or if the email support is just slow.
I hope someone can get back to me soon.
I hope someone can get back to me soon.
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Almost two weeks now.0
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Please keep updating. I'm interested to see what level of support I can expect when I need it.0
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@AwesomeX I answered you by mail. Apologize for the delay - support emails to boltengine.com did not run in our ticket system at that time. And on top it was vacation time.0