Help! Connection issues

Good night everyone, I have an issue in order to connect to Photon Server, I already had functional project but since today stop working, someone knows if Photon Services are down?
I have a Unity project 2019.2.0f1 with Photon Voice 2 from Asset Store, I did several tests:
- I change the fixed region and the port configuration in PhotonServerSettings
- In Android version the application crash
- In Standalone version the application works but every player connects to a "different room"
- I created a new application in Photon Server and didn't works.
- I re coppied the plugins and reimport the asset into my project.
- I went to a previous revisions of my project, where suposse it was working , I think that is a Photon problem but the service status says is all okay. https://www.photonengine.com/status
-If some of you have some of information about this issue please let me know.
Thank you!

Comments

  • JohnTube
    JohnTube ✭✭✭✭✭
    Hi @BrianParra,

    Thank you for choosing Photon!

    There could be more than one issue and those issues could be unrelated.
    So let's go step by step.

    What Photon Voice 2 version do you use?

    If you connect to Photon Cloud you don't need to configure ports.
    If you can't connect or disconnect, could you provide logs or get us the disconnect cause. See "Analyzing Disconnects". Since you use a fixed region maybe change the region and try again.
    If you have matchmaking problems maybe you are using different AppVersion from different builds/clients (since you mentioned region is fixed). See "Matchmaking Checklist".
    Android crash: we need logs or crash report or minimal repro steps.
  • BrianParra
    edited April 2020
    Today works in standalone but I have this message in android studio logcat before the android app crash:
    • 2020-04-01 11:24:37.010 1103-1144/? W/InputDispatcher: channel '933d4e com.xennialdigital.vrtalks/com.unity3d.player.UnityPlayerActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
      2020-04-01 11:24:37.010 1103-1144/? E/InputDispatcher: channel '933d4e com.xennialdigital.vrtalks/com.unity3d.player.UnityPlayerActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
      2020-04-01 11:24:37.175 1103-1559/? I/WindowManager: WIN DEATH: Window{933d4e u0 com.xennialdigital.vrtalks/com.unity3d.player.UnityPlayerActivity}
      2020-04-01 11:24:37.175 1103-1559/? W/InputDispatcher: Attempted to unregister already unregistered input channel '933d4e com.xennialdigital.vrtalks/com.unity3d.player.UnityPlayerActivity (server)'
      2020-04-01 11:24:37.175 1103-1559/? W/WindowManager: Force-removing child win Window{7d4422f u0 SurfaceView - com.xennialdigital.vrtalks/com.unity3d.player.UnityPlayerActivity} from container Window{933d4e u0 com.xennialdigital.vrtalks/com.unity3d.player.UnityPlayerActivity}
      2020-04-01 11:24:37.320 1103-2778/? W/ActivityManager: Force removing ActivityRecord{489f8aa u0 com.xennialdigital.vrtalks/com.unity3d.player.UnityPlayerActivity t575}: app died, no saved state
    • 2020-04-01 11:24:32.321 5491-5510/com.xennialdigital.vrtalks I/Unity: OnJoinedRoom() called by PUN. Now this client is in a room. From here on, your game would be running.
      UnityEngine.DebugLogHandler:Internal_Log(LogType, LogOption, String, Object)
      UnityEngine.DebugLogHandler:LogFormat(LogType, Object, String, Object[])
      UnityEngine.Logger:Log(LogType, Object)
      UnityEngine.Debug:Log(Object)

    The app connects to master and join the room, then crash.
  • JohnTube
    JohnTube ✭✭✭✭✭
    Hi @BrianParra,

    These logs do not contain anything related to Photon Voice.
    Does the crash happen with the demo scenes provided in the package?
    Try to get the exact stack trace of the crash.