GDPR compliance

Are you guys doing anything for photon as a whole or SDK-wise to help with this? We're trying to update our terms and UI-flows, but given that game data (particularly chat) is routed through Photon's network, I'm unclear as to whether to treat Photon as 3rd-party processor of this data or not. And if things like erasure/restriction are executed, is there a process for developers to contact Exit Games to handle some of these data requests (assuming anything does stay on your servers in the backend). Any guidance in the right direction would be appreciated!


  • Markus
    In general, Photon does not collect any personal data from its users (your customers), but processes the User-Id and IP number in order to provide Photon Cloud services.

    We're currently doing the following:

    - updating our terms of service & privacy policy
    - creating a new data processing addendum
    - ensuring we have DPAs in place with our sub-processors
    - goal is to have the new agreements published and available in May

    If in doubt for your specific case, please reach out at
  • caozane
    Hi Markus,
    We are running an on premise photon solution running the latest available version of Photon. Front-end is developed in Unity. We are getting report that users are able to detect each other ip adresses while in session using: netstat -nb. Is there anyway to prevent Photon exposing this?
  • JohnTube
    JohnTube ✭✭✭✭✭
    Hi @caozane,

    Thank you for choosing Photon!

    Photon is client-server and not peer-to-peer so you only see the server's IP address and not the other clients' ones.