Strange numbers of CCU in the dashboard

AndreyK

Hello!

I'm using the PUN for my game Armored Squad.

Due to low number of concurrent users I used to connect everyone to server "Europe". I had about 200-300 concurrent users depending on the day of the week.

But due to hight latency of some groups of players I decided to allow connection to servers "us" and "asia". I.e. all of the users I had earlier are now divided between these three servers. The problem is that dashboard is now showing me numbers that are way higher than the summ of players on all three servers.

I wouldn't worry, but sometimes these numbers exceed my plan's CCU limits and I even have this warning: https://www.dropbox.com/s/08ve7wzv2e3b6wx/CCU2.png?dl=0

But as you can see on the graphs, the real summ of CCU from all servers are not even close to shown numbers:
https://www.dropbox.com/s/clh2z9o00cffpaq/CCU.png?dl=0

I have the remote setting to allow or disallow the connection to "us" and "asia" servers. Whenever I enable or disable it the picture is always the same: when only "eu" server is used, I have "real" amount of CCU. When I allow "us" and "asia" I get something about "summ of all CCU multiplied by 2.5".

Is this a bug? Or is the number of CCU are being calculated other then "summ of all users on all servers at the time"?

Thank you!

Markus

Hi,
the number you see is the sum of peaks across the regions. See pricing page for reference.
So if your peak from "EU only" is not in the selected period of the graph anymore, your numbers will adjust.

AndreyK

Thanks for the explanation, Markus! It's a little bit misleading that the summ of peaks is called "Concurrent Users". How come they are concurrent if it could have passed 12 hours between those peaks?

Markus

Naming is always a bit hard to change and CCU is a somewhat old term with ExitGames/Photon. Maybe we can explain this a bit better.