Ping on EU region

Honikou

Hi,
I'm in France. Sometimes, EU server have strange ping



How to handle that ? I think that isn't a problem from our side, because US server have less..

Thank you

Honikou

Then, when I connect with success :



The 3 last number are the ping I check every 1 second...

JohnTube

Hi @Honikou,

Thank you for the reports. We will take a look at this next Tuesday.

rokawar

I have reported it in the forum long time ago but they don't have checked it so 2 days ago i have sent an email with a video. You have an high ping in the lobby only. Everything should be fine in game.

Video that i have sent : youtube.com/watch?v=u0v2_9GwWXM
They have an overhead on the lobby server.

I hope that they will take it in consideration.

rokawar

JohnTube said:

Hi @Honikou,

Thank you for the reports. We will take a look at this next Tuesday.

This is a bit disappointing and a bit understandable according to my alert made the January 20 on the forum forum.photonengine.com/discussion/6560/about-brazilian-server#latest and the email sent the 24 march.

My game is not affected because i host my own europe server and then i don't have this problem but i just hope that your customers will not be affected too much with that.

Like i have explained in my email, most of game use a parameter "ping limit" when creating a room and when a player in the lobby want join a room this parameter is checked before joining the room.

With the acctual lobby overhead, the logic is broken.

But anyway, it's not my business.

ChristianB

Hey guys,

we have started investigating the issue and we will let you know as soon as we have made progress on this.

@Honikou it would be useful for us to know your app ID. Could you please send it to developer@photonengine.com?

Thank you

Honikou

ok, I just sent the email

ChristianB

Thank you.

We have rolled out a fix for the issue last week. Please take a look at our EU status page on http://stats.pingdom.com/pqo06ikefsd6/573465/2016/04 to see that the response times are stable again.