How to change CCU plan

Hello. For now I have a 2000 CCU Plan with a monthly payment and want to decrease it to 1000. What is the right way to do it? Should I "Close 2000 CCU" first or "Subscribe to 1000 CCU"? When my billing will be charged?

Comments

  • Hi,
    no, you do not close first.
    You simply subscribe to the new tier.
    Our system pro-rates on a daily basis.
  • Markus said:

    Hi,
    no, you do not close first.
    You simply subscribe to the new tier.
    Our system pro-rates on a daily basis.

    And what about money? I will subscribe to a new level. which cost less. the rest of the money is gone ?? is the difference in value?
  • MarkusMarkus admin
    In case of a downgrade the money is put in your internal Billing account. That credit is then used on the next invoice.
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